Who We Are
Helperly was created to make finding and providing in-home support more human, accessible, and transparent — guided by lived experience, community needs, and a belief that care should feel supportive, not complicated.
Meet the Team Behind Helperly
Helperly was founded in Ottawa by Kaia Lyn Hartley and Mathieu Lamberson after years of lived experience within disability communities, personal support work, and recreation-based community development. We saw a need for a flexible, accessible, and community-driven approach to home support—and decided to build it ourselves.
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Kaia Hartley
Kaia Lyn Hartley is based in Ottawa and brings years of hands-on experience supporting adults with physical disabilities through personal care, adaptive fitness, and inclusive recreation. She has worked directly with clients in their homes, providing day-to-day support as well as individualized movement and wellness programming, giving her a firsthand understanding of the challenges people face when accessing consistent, respectful care.
Helperly was created from Kaia’s lived experience navigating fragmented systems, limited provider availability, and a lack of transparency for both clients and independent service providers. Her approach emphasizes accessibility, dignity, and autonomy, while also recognizing the importance of fair working conditions and sustainable opportunities for care professionals. Through Helperly, Kaia aims to build a community-driven platform that simplifies connection, supports independence, and improves the overall experience of in-home care for everyone involved.
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Mathieu Lamberson
Mathieu Lamberson is an Ottawa-based entrepreneur and co-founder of Helperly, bringing lived experience as a service seeker to the heart of the platform’s design. Living with Duchenne muscular dystrophy, Mathieu has relied on personal support workers and attendants for much of his life and has accessed Direct Funding services for the past several years. This firsthand experience gives him a deep, practical understanding of the realities service seekers face — from navigating fragmented systems and inconsistent support, to balancing autonomy, dignity, and day-to-day care needs.
As both a service seeker and builder, Mathieu plays a central role in shaping Helperly’s vision and functionality. He is the primary architect behind the platform, having designed and built the website, features, and underlying systems himself. Mathieu ensures that Helperly reflects what truly works — and what doesn’t — from the perspective of those using the service.
Development Support Team
The Development Support Team plays a key role in shaping how Helperly grows. Their work supports platform design, workflows, and decision-making, helping ensure the tools we build remain practical, accessible, and grounded in real community needs.
Rebecca – Service Seeker Advisor
Rebecca brings extensive lived experience as someone who has relied on in-home support services for many years. Living with multiple sclerosis, she is deeply familiar with navigating care systems, identifying barriers, and understanding what truly makes support accessible and sustainable.
As a Service Seeker Advisor, Rebecca provides ongoing feedback and guidance that helps shape Helperly’s service seeker processes, workflows, and priorities. Her insight helps ensure the platform reflects real needs rather than assumptions, and that services are designed with dignity, clarity, and usability in mind.
Andrew – Service Seeker Advisor
Andrew brings lived experience as a service seeker navigating in-home support and accessibility systems. His insight centers on how services function day-to-day, highlighting the practical realities of independence, communication, and support coordination.
As a Service Seeker Advisor, Andrew contributes feedback that helps refine how Helperly’s tools work in real situations. His perspective supports the development of clear, functional workflows that respect autonomy and make support easier to manage and understand.
Anna – Service Provider Advisor
Anna brings extensive experience as a service provider, offering practical insight into the day-to-day realities of providing in-home support. Her perspective helps highlight the challenges providers face around scheduling, communication, and balancing workload in real-world settings.
As a Service Provider Advisor, Anna supports the development of Helperly’s provider-facing tools and services. Her guidance helps shape platform features, service offerings, and workflows in ways that improve usability, efficiency, and sustainability for providers.
Photo coming soon...
Photo coming soon...
Photo coming soon...
Our Mission
To simplify and personalize access to trusted in-home support, empowering people to live independently and enabling service providers to do meaningful work—while building a more accessible, flexible, and human-centered support ecosystem across Ontario.
Our Vision
To build a community where independence is accessible, support is rooted in trust, and every connection between service seekers and providers strengthens dignity, fosters empowerment, and contributes to more inclusive and supportive communities across Ontario.
Our Values
These core principles guide everything we do at Helperly—from how we design our platform to how we engage with our community, make decisions, and support meaningful, respectful connections between service seekers and providers.
Empowerment
We believe in helping individuals live independently and giving providers opportunities to thrive in meaningful, respected work.
Trust & Safety
Every match is built on integrity, quality, and transparency—creating peace of mind for clients and providers alike.
Compassion & Respect
We see the whole person behind every need and every skill, treating all members of our community with care, respect, and dignity.
Flexibility
Life is dynamic. We offer flexible service models that adapt to the real schedules and needs of both clients and providers.
Community
We are more than a platform—we are a growing community, united by a commitment to making independent living and accessible care possible for everyone.
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