Helperly Privacy Policy
Effective Date: July 1, 2025

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Helperly Inc. ("we," "us," or "our") is committed to protecting the privacy of all individuals who use our platform, including both service seekers (clients) and service providers. This policy explains how we collect, use, disclose, and protect your personal information when you interact with us through our website, forms, communications, and services.

 

1. What Information We Collect

We collect the following types of personal information from users:

From all users (service providers and seekers):

• Name and contact details (email address, phone number)

• Profile information submitted to Helperly

• Subscription and billing details

• Communication history with Helperly and other users (where applicable)

• Form responses related to onboarding, availability, and shift requests

From service seekers specifically:

• Home address (for scheduling purposes)

• Health-related needs and care preferences (voluntarily disclosed)

• Shift request details

From service providers specifically:

• Services offered and rate range

• Certification details (if submitted)

• Availability and shift interest

• Optional biography and photo

We may also collect technical information automatically when you visit our website, such as browser type, IP address, and cookies (see section 6).

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2. How We Use Your Information

We use your information to:

• Match service providers with service seekers

• Facilitate communication between users

• Create and manage your public profile (only information you agree to share will be public)

• Process your subscription and billing

• Coordinate shift requests and availability

• Respond to inquiries or support requests

• Improve our services and user experience

• Report on general platform usage trends (anonymously)

We do not share your private health information, address, or contact details with other users unless you provide consent or it's necessary for shift coordination.

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3. How We Share Your Information

We may share your information:

• With other users, but only in ways you have agreed to (e.g., public profile)

• With trusted third-party service providers (e.g., Wix for payment processing)

• If required by law, regulation, or legal process

• In case of a safety concern or emergency affecting a user

We do not sell or rent your personal information.

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4. Your Rights and Choices

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your information

• Withdraw your consent to data collection (note: this may affect your ability to use the platform)

• Update your profile or preferences at any time

To make a privacy request, please email us at helperly.services@gmail.com

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5. Data Retention and Security

We retain user data only as long as necessary to provide our services and meet legal obligations. We implement reasonable physical, administrative, and technical safeguards to protect your data from unauthorized access or misuse.

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6. Cookies and Analytics

We use cookies and similar technologies to improve website functionality and understand user behavior. You can disable cookies through your browser settings, though this may impact your experience on our website.

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7. Third-Party Services

Helperly uses third-party tools such as:

• Wix for website hosting and subscriptions

• Google Forms for intake and shift request forms

• Email and messaging tools for user communication

These services have their own privacy policies which we encourage you to review.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

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9. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact:

Helperly Inc.
Ottawa, ON
Email: helperly.services@gmail.com
Website: www.helperly.ca