Frequently Asked Questions
Find answers to common questions about Helperly's services for both service seekers and providers.
For Service Providers
What types of shifts will I be offered?
Shifts vary based on your skills, location, and availability. You may receive offers for one-time support or recurring client care, depending on client needs. Our matching system ensures you're only offered opportunities that align with your expertise and preferences.
Do I need to pay a commission or percentage?
No. Helperly operates on a flat monthly subscription model. You keep 100% of what you earn from clients, with no hidden fees or commissions taken from your earnings. This transparent approach ensures you know exactly what to expect.
What is the onboarding process like?
After you apply, you'll complete an interview with our team where we get to know your skills, certifications, and preferences. We help set up your profile and depending on your plan, connect you with clients who are a good fit. Our goal is to make the process smooth and efficient so you can start working quickly.
Can I choose my own schedule?
Absolutely. You decide your availability and only accept shifts that work for you. Our platform gives you complete control over your schedule, allowing you to balance work with your personal life and other commitments.
What support do I receive as a provider?
You'll receive profile visibility, scheduling offers based on your preferences, and access to a caring, supportive team dedicated to helping you find meaningful work. We also provide resources to help you grow professionally and build your client base.
For Service Seekers
What types of services can I find through Helperly?
You can connect with Personal Support Workers (PSWs), housekeepers, companions, cooks, and more. Our platform helps you find qualified professionals for a variety of home care and support needs.
How do I get started?
Simply fill out a short intake form. Depending on your plan, we'll follow up with a consultation to learn more about your needs and help you find the right support. Our team will guide you through the entire process to ensure you find the perfect match.
Can I request the same provider again?
Yes! You can save and request providers you've worked with before, making it easy to build lasting relationships. We understand the importance of consistency in care, and our platform is designed to facilitate ongoing connections with providers you trust.
Do you work with publicly funded programs?
Yes! Helperly supports individuals using funding like Ontario's Direct Funding program, as well as those paying privately. We're committed to making quality care accessible to everyone, regardless of how services are funded.
General Questions
Do you work with publicly funded programs?
Yes! Helperly supports individuals using funding like Ontario's Direct Funding program, as well as those paying privately. We're committed to making quality care accessible to everyone, regardless of how services are funded.
Do you work with publicly funded programs?
Yes! Helperly supports individuals using funding like Ontario's Direct Funding program, as well as those paying privately. We're committed to making quality care accessible to everyone, regardless of how services are funded.
Do you work with publicly funded programs?
Yes! Helperly supports individuals using funding like Ontario's Direct Funding program, as well as those paying privately. We're committed to making quality care accessible to everyone, regardless of how services are funded.
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